Social Media Manager

startup, start-up, notebooks

Core Job Duties:

·     Schedule daily B2B planned social content in Sprinklr.

·     Boost organic social with paid support where necessary.

·     Handle YouTube video uploads, video edits, and page builds.

·     Monitor customer questions and issues to professionally engage with users on platform via comments and inbox messages.

·     Coordinate regularly with Customer Support and Product Support teams to bubble up and resolve issues.

·     Leverage Asana to track and assign workflows: YouTube Upload Form, Social Publishing Form, Social Calendar.

·     Perform social listening to share market insights and trends for Strategic Marketing Managers to consider.

·     Build custom UTM URL tracking parameters for outgoing links. 

Desired Aptitudes:

·     Sprinklr publishing, label usage, and ad hoc report filtering. (Or other enterprise social publishing tool experience.)

·     YouTube Studio video editing and coherent page construction.

·     Paid social considerations, activation, maintenance, and budgeting on Facebook, Instagram, LinkedIn, Twitter, and YouTube (Google PPC) – Boost to followers and targeting depending on platform capabilities.

·     Professional customer service engagement and routing of issues to appropriate teams in timely manner.

·     Campaign ideation with Strategic Marketing Managers to advise on potential post formats and cadence.

·     Manage daily work assignments and workflows in Asana.

·     Comfortable with interpreting Google Analytics and other data dashboards for actionable insights.

·     Sharing social insights rooted in data with key stakeholders. 

·     Comfort working in tools and directly on each platform without mistakes. 

·     Minor copy-editing skills to provide final quality assurance of copy before scheduling.

·     Clear communication and follow through of established processes. 

·     Attention to detail a must.

MARCOMM Inc. is headquartered in Minneapolis. The types of Marketing, Interactive, Digital and Creative jobs we offer are dynamic, fun and always fast paced. Our employment package is “best-in-class” because we’re committed to hiring the brightest, most qualified talent available. For more info check out our website at

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