Social Media Community Coordinator

student, typing, keyboard

This is a remote, long-term contract (12+ month) position.

The Social Media Community Coordinator will help build brand trust and loyalty by engaging with community members on social media channels. Manages the daily social community moderation operations of Corporate Brand in the US. This includes responding and engaging with community members via public comment and private message across Facebook, Instagram, LinkedIn, Twitter and YouTube.

Additional responsibilities include monitoring and reporting on social community moderation trends, including identifying and escalating key conversation themes and patterns that pose opportunity or threat to the brand.

Minimal work direction needed, highly skilled and knowledgeable to the position and provides best practice sharing within work group. Has ability to prioritize and execute tasks, with working knowledge of social community management/moderation.

Basic Qualifications:

  • Bachelors Degree
  • 1 year professional social media experience, with some emphasis on social community management/moderation
  • 1 year professional customer service, communication/PR, or brand marketing experience

Preferred Qualifications:

  • Experience managing/moderating brand social communities across Facebook, Instagram, LinkedIn, Twitter and YouTube
  • Experience working in a customer-facing communications role
  • Experience with crisis communications management
  • Experience using social media management software, such as Khoros, Sprinklr, Hootsuite, etc.
  • Experience with brand tone of voice
  • Experience monitoring and reporting on social community moderation trends
  • Experience working in a global, corporate environment

Soft Skills:

  • Fast-paced Self-starter
  • Empathetic
  • Excellent verbal & written communications
  • Great attention to detail
  • Ability to prioritize effectively

MARCOMM Inc. is headquartered in Minneapolis. The types of Marketing, Interactive, Digital and Creative jobs we offer are dynamic, fun and always fast paced. Our employment package is “best-in-class” because we’re committed to hiring the brightest, most qualified talent available. For more info check out our website at www.marcommdept.com

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