Customer Success Professional

Minneapolis, MN  |  Contract/Full Time
W2 Salary, Subsidized Health and Dental, 401K Match, Paid Vacation/PTO

Marcomm Inc. is looking to hire a Customer Success Professional

The position of Customer Success Professional will work in teams with sales representatives, marketers, and technical teams. Meet weekly goals for customer interactions, usage goals, insight development and documentation.

Primary Responsibilities:

  • Contact existing customers primary contact by phone/email
  • Confirm whether primary contact is decision maker and/or key user. If not, identify these roles and get contact information.
  • Interview customers to identify and understand reasons for non-usage.
  • If relevant, share useful information from existing pool of video links, FAQs, and ad hoc responses with customer and/or direct customer to support.
  • Lead training webinars for large groups and for individual companies
  • Summarize activities for GIW team weekly and provide ad hoc updates upon request
  • Participate in daily standup meetings, bi-weekly planning and review SCRUM meetings.Develop deep GIW product knowledge through usage and regular interaction with the technical team leader and support team
  • Work with team to identify opportunities for improvement
  • Revise/refresh existing materials and define new materials
  • Update/create materials, including FAQs, training videos, etc.
  • Develop and execute an application adoption plan that includes

Basic Qualifications:

  • 2+ years Customer Success experience with an online/digital tools focus
  • Strong software usage skills, including MS Office Suite
  • Strong interpersonal skills, verbal/written communication skills
  • Strong attention to detail, organization skills, and documentation skills

Preferred Qualifications:

  • 1+ years experience within the Software as a Service industry
  • Bachelor’s Degree from an accredited College or University
  • Familiarity with the printing/graphics/signage industry, or analogous industry

MARCOMM Inc. is headquartered in the Minneapolis. The types of Marketing, Interactive, Digital and Creative jobs we offer are dynamic, fun and always fast paced. Our employment package is “best-in-class” because we’re committed to hiring the brightest, most qualified talent available. Learn more at: www.marcommdept.com